Terms and Conditions

1. PAYMENT AND REFUNDS

1.1. You agree to pay for any and all products and services that You purchase on Our site and You agree that We may charge Your credit card for them.

1.2. You agree to be charged the following fees to register Your vehicle or transfer Your title, or revenue or obtain your driver license and any other service we provide and this applies to vehicle or license.

1.2.1. State Fees and Taxes: We verify all of Your information including Your verification of insurance affidavit. Your fees are prepaid on Your behalf by Us. You hereby agree to pay and be charged for this amount. State transaction fees are unique and dependent on Your particular vehicle. In addition to State fees, You agree to pay and be charged the fees listed in the Fees section.

1.2.2. Credit Card Convenience Fee: We will charge a credit card convenience fee based on the portion of the State Fees and Taxes.

1.3. Return & Refund Policy: ALL SALES ARE FINAL.

1.3.1. Registration Renewals. Once We have transmitted funds on Your behalf to Your state Department of Motor Vehicles (“DMV”) or its equivalent, no cancellations, refunds or returns shall be accepted. We pay fees to the state DMV immediately following Your payment submission. State fees and certain other Fees cannot be refunded under any circumstance.

2. TU LICENCIA LLC COMMUNICATIONS

2.1. Express Consent. By typing Your name in the field provided in the final checkout process, You expressly consent and agree that Our communications with You is part of our contract. You agree to accept and receive communications from Us, including via e-mail, text message, telephone calls, and push notifications to the residential or cellular telephone number You provided to Us, as applicable. By consenting to being contacted by TU LICENCIA LLC, You understand and agree that You may receive communications generated by automatic telephone dialing systems which may deliver prerecorded messages sent by or on behalf of TU LICENCIA LLC, its affiliated companies or partners, regarding but not limited to: operational communications concerning Your order or use of the TU LICENCIA LLC website or services, including reminders to renew Your transaction, if applicable; updates concerning new and existing features on the TU LICENCIA LLC website; communications concerning promotions by Us or Our third-party partners; and news concerning TU LICENCIA LLC and industry developments. Standard SMS/TEXT messaging charges applied by Your cell phone carrier will apply to SMS/TEXT messages We send. You are not required to consent to receive SMS/TEXT messages as a condition of using the TU LICENCIA LLC website or services.

2.2. TERMINATION OF CONSENT. IF YOU WISH TO OPT-OUT OF EMAILS, SMS (TEXT MESSAGES), OR OTHER COMMUNICATIONS, YOU MAY OPT-OUT BY ONE OF THE FOLLOWING UNSUBSCRIBE OPTIONS:

2.2.1. You may opt-out of receiving all SMS/TEXT messages from TU LICENCIA LLC at any time by replying to one of Our SMS/TEXT messages with any of the following words “STOP,” “ARRET,” “CANCEL,” “END,” “OPT-OUT,” “OPTOUT,” “QUIT,” “REMOVE,” “TD,” “UNSUBSCRIBE” from the mobile device receiving the messages.

2.2.2. You may also send an email to privacy@tulicenciapr.com to stop any or all of SMS/TEXT messages, emails, and telephone calls from being sent to You by TU LICENCIA LLC. If You choose this option, You must include Your cellular phone number or You may continue to receive SMS/TEXT messages and calls.

2.2.3. You may also email Customer Service at support@tulicenciapr.com to opt out of receiving certain or all communication from TU LICENCIA LLC.

2.3. While We respect Your decision to opt-out, You agree and understand that opting out of receiving all SMS/TEXT messages, emails, and calls will impact Our ability to service You and that You will not receive registration renewal or other reminders.

2.4. You also agree that We may send to You in electronic form any notices or other communications regarding this site, Our products and services. We can send You electronically any notices or other communications to the email address that You provided to Us during registration, or by posting any notices or other communications on this site. The delivery of any notices or other communications from Us is effective when sent by Us, regardless of whether You read such notice or other communication when You receive it or whether You actually receive the delivery. You can withdraw Your consent to receive such notices or other communications electronically as set forth above.

2.5. If You complete an order with Us on Our website, by typing Your name in the signature field provided in the final checkout process, You expressly agree to enter into a contract with Us electronically and all contracts entered into electronically will be deemed for all purposes to be in writing and legally enforceable as a signed agreement to these Terms & Conditions.

3. CHANGE OF ADDRESS

You hereby agree and understand that TU LICENCIA LLC cannot change Your physical address on Your vehicle record. You must contact Your local DMV office to make a change of address. No refunds can be provided to anyone once Your vehicle transaction has been processed. Please review Our return policy.

4. MINORS

You must be 18 years of age or older, or the lawful age of majority in the jurisdiction in which You reside, to access and use the TU LICENCIA LLC sites, purchase or use TU LICENCIA LLC products or services, and You hereby warrant that You are 18 years of age or older, or that it is lawful in the jurisdiction in which You reside to access this site and use the TU LICENCIA LLC product and services. If You are not 18 years of age or older and do not meet the above criteria please stop access to this site immediately.

5. ACCESS COSTS, EQUIPMENT AND SOFTWARE

You must provide at Your own expense the equipment and Internet connections that You will need to access this site. This site may require the use of certain third-party software. You are responsible for all costs associated with acquiring such software, if any, and complying with any licenses associated with such software. We are not responsible for any costs You incur to access or use this site.

6. LINKS TO OTHER WEBSITES

This site may contain links to third-party websites. These links are provided solely as a convenience to You and not as an endorsement by TU LICENCIA LLC of the contents of such third-party websites. The inclusion of third-party website links in no way indicates endorsement, affiliation, or association between TU LICENCIA LLC and the owners and/or operators of such third-party websites, unless specifically stated otherwise. TU LICENCIA LLC is not responsible for the content of linked third-party websites and does not make any representation regarding the content or accuracy of materials on such third-party websites. If You decide to access third-party websites, You do so at Your own risk. Different terms of use may apply to any linked site.

7. USE OF MATERIAL FROM THIS SITE

7.1. All contents of this site, including but not limited to any text, software, files, graphics, photos, images, design, music, musical compositions, video, audiovisual works, and data found on this site (collectively, the "Materials"), are the property of and owned by TU LICENCIA LLC, its parent companies or its licensors, and is protected by copyright, trademark, and other laws of the United States and other countries. Except in limited circumstances as described below, use of the Materials other than viewing the site, including but not limited to the reproduction, copying, modification, display, adaptation, publication, translation, public performance, reverse engineering, transfer, transmission, broadcast, distribution, licensing, sale, or gift in whole or in part, or the creation of derivative works from such Materials, is expressly prohibited.

7.2. In circumstances where certain areas of the site expressly provide that You are authorized to use Materials from the site outside of the site, Your authorized use is limited solely to Your own personal, non-commercial purposes. Your use of the Materials for personal, non-commercial purposes prohibits You from displaying, publishing, publicly performing, transmitting, broadcasting, distributing or otherwise making available to any third party such Materials, even without charge, or authorizing, encouraging, providing, or allowing any of the Materials used or obtained by You to be used, reproduced, copied, modified, displayed, adapted, published, translated, publicly performed, reverse engineered, transferred, transmitted, broadcast, distributed, licensed, sold, given, or otherwise used by any third party. In every case, TU LICENCIA LLC reserves the right to further restrict or revoke Your authorization to use the Materials and to bring whatever legal action it deems necessary to enforce these Terms of Use.

8. MATERIAL YOU SUBMIT

8.1. You acknowledge that You are responsible for any submission You make, including the legality, reliability, appropriateness, originality, and right to grant a license to use any such material. You may not upload to, distribute, or otherwise publish through this site any content that (i) is libelous, defamatory, fraudulent, obscene, or threatening; infringing on third parties' intellectual property rights, including but not limited to trademark, copyright, or patent rights, right of publicity, right of privacy, trade secret, or other proprietary rights; or harassing, abusive, illegal or otherwise objectionable, (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any applicable law, statute, ordinance or regulation, or (iii) may contain software viruses, spyware, Trojan horses, political campaigning, chain letters, mass mailings, commercial advertising, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the source or origin of any content. You may not upload commercial content onto the site.

8.2. By submitting any material to this site, and unless We indicate otherwise, You acknowledge that You have granted TU LICENCIA LLC and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, copy, modify, display, adapt, publish, translate, create derivative works from, publicly perform, reverse engineer, transfer, transmit, broadcast, distribute, license, sell, give or otherwise make available such content throughout the world in any media. You grant TU LICENCIA LLC and its affiliates the right to use, non-materially alter, or omit the name You submit in connection with such content. All personal information provided via this website will be handled in accordance with the site's online Privacy Policy. You represent and warrant that You have the full right, power and authority to enter into and perform this Agreement, and have secured all third-party consents, licenses, waivers, and permissions necessary to enter into and perform this Agreement, including, without limitation, waivers of rights of privacy, publicity and personality from any third parties whose names, likenesses, photographs, portrayals, or actual or imitated voices are depicted in the content; that the content is true, accurate, current and complete; that use of the content You supply does not violate this policy and will not cause injury to any person or entity; and that You will indemnify TU LICENCIA LLC and its affiliates for all claims resulting from content You supply.

9. TRADEMARKS AND COPYRIGHTS

This site may feature trademarks, service marks, logos, text, software, files, graphics, photos, images, design, music, video, and data that are the property of TU LICENCIA LLC and its affiliates or licensors. This site also may include trademarks, service marks, logos, text, software, files, graphics, photos, images, design, music, video, and data of other third parties. All of these trademarks, service marks, logos, text, software, files, graphics, photos, images, design, music, video, and data are the property of their respective owners, and You agree not to use them in any manner without the prior permission of the applicable owner. This site and all of its content are protected under copyright, trademark, and other laws of the United States and other countries.

10. INTELLECTUAL PROPERTY RIGHTS OF OTHERS

10.1. We respect the intellectual property rights of others, and We request that Our visitors do the same.

10.2. This website includes user-submitted materials, and We cannot and do not monitor all of the material submitted to the site.

10.3. By using the site, You may be exposed to content that You may find offensive, indecent, inaccurate, misleading, or otherwise objectionable. You agree that You must evaluate, and bear all risks associated with, the use of the site and any content on the site, including, but not limited to, whether You should rely on such content.

10.4. Notwithstanding the foregoing, You acknowledge that We shall have the right (but not the obligation) to review any content that You have submitted to the site, and to reject, delete, disable, or remove any content that We determine, in Our sole discretion, (a) does not comply with the terms and conditions of this Agreement; (b) might violate any law, infringe upon the rights of third parties, or subject Us to liability for any reason; or (c) might adversely affect Our public image, reputation or goodwill. Moreover, We reserve the right to reject, delete, disable, or remove any content at any time, for the reasons set forth above, for any other reason, or for no reason.

10.5. If You think Your work has been used in a manner that may constitute copyright or trademark infringement, You may notify Our legal department at: support@tulicenciapr.com.

11. DISCLOSURES

11.1. TU LICENCIA LLC is a privately owned website and service. We are not affiliated with, owned, or operated by any government agency. You agree that You are using Our service as a convenience and in lieu of dealing directly with the state DMV.

11.2. You agree that Your use of Our services or products was solely based upon the representation and warranties contained on this site and no other, and that You were not induced in any manner by any affiliate or traffic source to enter into Our offer and You do so on Your own free will and volition. Furthermore, You understand that We may pay Our affiliates and traffic sources a fee for providing Us with traffic and or advertising services.

11.3. The material contained on this site or in the vehicle report may contain inaccuracies and typographical errors. You agree that We are not liable for content that is provided by others. We have no duty to pre-screen content that is submitted by third parties (including You) to this site, but We have the right to refuse to post or to edit submitted content. We reserve the right to remove content for any reason, but We are not responsible for any failure or delay in removing such material. Changes are periodically made to the site and may be made at any time.

11.4. YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THIS SITE AND THE PRODUCTS AND SERVICES PROVIDED THRU THIS SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THIS SITE OR ANY FEATURE OR PART THEREOF AT ANY TIME. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, TU LICENCIA LLC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIALS ON THIS SITE ARE NONINFRINGING; THAT ACCESS TO THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THIS SITE WILL BE SECURE; THAT THIS SITE OR THE SERVER THAT MAKES THIS SITE AVAILABLE WILL BE VIRUS-FREE; OR THAT INFORMATION ON THIS SITE OR SERVICE WILL BE COMPLETE, ACCURATE, RELIABLE OR TIMELY. IF YOU DOWNLOAD ANY MATERIALS FROM THIS SITE, YOU DO SO AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIALS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM TU LICENCIA LLC OR THROUGH OR FROM THIS SITE SHALL CREATE ANY WARRANTY OF ANY KIND. TU LICENCIA LLC DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS FROM THIS SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.

12. LIMITATION OF LIABILITY

12.1. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU UNDERSTAND AND AGREE THAT NEITHER TU LICENCIA LLC, NOR ANY OF ITS AFFILIATES OR THIRD-PARTY CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE DAMAGES RELATING TO OR RESULTING FROM YOUR USE OF OR INABILITY TO USE THIS SITE, OUR PRODUCTS AND SERVICES, OR FROM ANY ACTIONS WE TAKE OR FAIL TO TAKE AS A RESULT OF EMAIL MESSAGES YOU SEND US. THE FOREGOING LIMITATION INCLUDES DAMAGES FOR ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, DELAYS, COMPUTER VIRUSES, YOUR LOSS OF PROFITS, LOSS OF DATA, UNAUTHORIZED ACCESS TO AND ALTERATION OF YOUR TRANSMISSIONS AND DATA, AND OTHER TANGIBLE AND INTANGIBLE LOSSES.

12.2. THE LIMITATION ABOVE APPLIES REGARDLESS OF WHETHER THE DAMAGES ARE CLAIMED UNDER THE TERMS OF A CONTRACT, AS THE RESULT OF NEGLIGENCE OR OTHERWISE ARISE OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS OR MATERIALS AVAILABLE FROM THIS SITE, AND EVEN IF WE OR OUR REPRESENTATIVES HAVE BEEN NEGLIGENT OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, ALL OR A PORTION OF THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

13. INDEMNIFICATION

You agree to indemnify, defend and hold harmless TU LICENCIA LLC, its affiliates and each of their respective officers, directors, employees, contractors, agents, licensors and suppliers, from and against any and all claims, losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising out of or resulting from any violation of these Terms of Use. If You cause a technical disruption of this site or the systems transmitting this site to You or others, You agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees and court costs, arising or resulting from that disruption.

14. MANDATORY, BINDING ARBITRATION; CHOICE OF LAW

14.1 Any dispute, controversy, or claim arising out of or relating to Your use of TU LICENCIA LLC services or in any manner the relationship between You and TU LICENCIA LLC, including disputes related to TU LICENCIA LLC’ communications or the alleged breach by TU LICENCIA LLC of its contractual duties, shall be finally settled by binding arbitration in accordance with the Consumer Arbitration Rules the American Arbitration Association ("AAA"). To initiate arbitration proceedings, You must send a letter requesting arbitration and describing Your claim to Chief Legal Officer, TU LICENCIA LLC, 1650 SE 17th Street, Suite 300, Ft. Lauderdale, FL 33316. The arbitration of all disputes will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect at the time the arbitration is commenced. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. The arbitration of all disputes will be conducted by a single arbitrator, who shall be selected using AAA’s procedures. Any judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Any arbitration proceeding shall be conducted in the state in which your vehicle is registered. The arbitrator may award costs, and expenses of arbitration to the prevailing party but may not award attorney’s fees, punitive, or exemplary damages. You or We may only be awarded actual damages.

14.2. In any arbitration proceeding, to the extent permitted by AAA’s Rules, document discovery will be limited to those documents relevant and material to the outcome of disputed issues, and depositions will be permitted only in exceptional cases.

14.3. CLASS ACTION WAIVER. ALL PARTIES TO THE ARBITRATION MUST BE INDIVIDUALLY NAMED. THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED ON A CLASS ACTION OR CONSOLIDATED ACTION BASIS OR ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF OTHER PERSONS OR ENTITIES. NEITHER YOU, NOR ANY OTHER CUSTOMER, CAN BE A CLASS REPRESENTATIVE, CLASS MEMBER, OR OTHERWISE PARTICIPATE IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING AGAINST US.

14.4. In the event this mandatory, binding arbitration provision is deemed unenforceable for any reason, the foregoing class-action waiver shall apply to any proceeding brought in any court.

14.5. JURY TRIAL WAIVER. In the event of a permitted court proceeding, You hereby irrevocably waive Your right to a trial by jury.

14.6. This Agreement shall be construed and enforced in accordance with the laws of the state in which your vehicle is registered, without regard to any conflicts of laws provisions and without regard to where you access this site from. Invalidation of any one of the covenants or terms of this Agreement, by judgment of a court, shall not affect any of the other provisions of this Agreement which shall remain in full force and effect.

14.7. We recognize that it is possible for You to access this site from any jurisdiction in the world, and We have no practical ability to prevent such access. This site has been designed to comply with the laws of the United States. If any material on this site, or Your use of this site, is contrary to the laws of the place where You are when You access it, this site is not intended for You, and We ask You not to use this site. You are responsible for informing Yourself of the laws of Your jurisdiction and complying with them.

15. AMENDMENT AND MODIFICATION

We reserve the right, in Our sole discretion, to change these Terms of Use at any time by posting revised terms on this site. It is Your responsibility to check periodically for any changes We may make to these Terms of Use. Your continued use of this site following the posting of changes to these terms or other policies means You accept the changes. No change, amendment, modification, termination or attempted waiver by You of any of the provisions set forth herein shall be binding unless made in writing and signed by a duly authorized representative of TU LICENCIA LLC and no representation, promise, inducement or statement of intention has been made by either party which is not embodied herein.

16. FORCE MAJEURE

Neither party shall be liable for service interruptions, delays, failure to perform, damages, losses or destruction, or malfunction of any consequence thereof caused or occasioned by, or due to fire, flood, water, the elements, acts of God, war, explosions, civil disturbances, governmental actions, shortages of equipment or supplies, unavailability of transportation, acts or omissions of third parties, or any other cause beyond the affected party’s reasonable control. The party so delayed or prevented from performing shall provide prompt notice of such event to the other party and shall exercise good faith efforts to remedy any such cause of delay or cause preventing performance.

17. INTEGRATION

This Agreement shall constitute the entire agreement between the parties with respect to the subject matter hereof and shall be deemed to merge all prior and contemporaneous agreements, communications and understandings (both written and oral).

18. MODIFICATION AND SEVERABILITY

No modification of this Agreement shall be binding unless in writing and signed by both parties. If any provision herein is held to be unenforceable, the remaining provisions shall remain in full force and effect. All rights and remedies hereunder are cumulative. Any provision of this instrument prohibited by law in any state shall, as to such state, be ineffective to the extent of such prohibition, without invalidating the remaining provisions of this instrument.

19. NOTICE

All notices, requests, demands, and other communications to Licensee hereunder shall be in writing and shall be deemed given at the time such communication is sent by registered or certified mail (return receipt requested), or recognized national overnight courier service, or delivered personally, to the following address (or other address as shall be specified by like notice and made to the attention of the Chief Legal Officer):

TU LICENCIA LLC Attn: 1452 Av. Manuel Fernández Juncos, San Juan, Puerto Rico, 00909

Except where specifically provided for herein, all notices, requests, demands, and other communications to TU LICENCIA LLC hereunder shall be in writing and shall be deemed given at the time such communication is sent by registered or certified mail (return receipt requested), or recognized national overnight courier service, or delivered personally, to the above address.

20. SURVIVAL

Any obligations which expressly or by their nature are to continue after termination, cancellation, or expiration of the Agreement shall survive and remain in effect after such happening.